Privacy Statement

Introduction

Universal English (UE) is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant legislation. This statement provides general information about how we collect and process personal information. It should be read in conjunction with our Privacy Policy. 

By using our website, enrolling in our programs, or engaging with UE, you consent to the collection, storage, and handling of your personal information as outlined in this statement.

Scope

This privacy statement applies to:

• Prospective, current, and former students

• Staff and contractors

• Website visitors and applicants

• Any individual providing personal information to UE

What Personal Information We Collect

UE collects only the information necessary for delivering education, supporting student services, and meeting legal requirements. This may include:

• Personal Details: Name, date of birth, nationality, contact details

• Academic Records: Enrolment history, transcripts, certifications

• Financial Information: Payment details

• Visa & Immigration Data: Passport details, visa conditions

• Health & Support Needs: Disability or medical requirements (if disclosed)

We collect this information through application forms, student portals, customer service interactions, and website visits.

How We Use Your Information

UE uses personal information for purposes including:

• Enrolment & Course Administration – Processing applications, maintaining student records

• Regulatory Compliance – Meeting legal obligations with ASQA, the Department of Home Affairs, Tuition Protection Service, etc.

• Communication – Sending updates, academic reminders, and promotional materials (with consent)

• Student & Staff Support – Providing academic, financial, and well-being support

• Security & Risk Management – Ensuring a safe campus environment

We will not sell or distribute personal data for marketing purposes without consent.

Disclosure of Personal Information

UE may share information with:

• Government Agencies – Department of Education, Home Affairs, ASQA, and relevant regulators

• Third-Party Service Providers – IT support, payment processors, insurance providers

• Educational Partners – Other institutions (only with student consent)

• Legal Authorities – Law enforcement agencies when required by law

When sharing personal information with third parties, we ensure that they comply with relevant privacy laws.

Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Measures include:

• Secure, password-protected databases

• Encryption of sensitive information

• Access controls for authorised personnel only

• Secure disposal of paper-based records

Access & Correction of Information

Students and staff have the right to:

• Request access to their personal information

• Correct inaccuracies in their records

To make a request, contact reception@ulgroup.com.au with verification details.

Privacy Complaints & Enquiries

If you have a complaint about how your information has been handled, please refer to our Complaints and Appeals Policy. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.