Policies, Procedures and Forms | Universal English

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Policies, Procedures & Forms

Universal English has many policies, procedures and forms in place to ensure we make consistent decisions.

All staff and students are welcome to browse our policies.

Please contact reception or your trainer if there is something you don’t understand.

POLICIES

Agent Appointment & Management Policy

Attendance Monitoring Policy

Complaints and Appeals and Procedure

Course Progress Policy and Procedure

Critical Incident Policy and Procedure

Deferment, Suspension & Cancellation policy and Procedure

Fees & Charges Policy

Health and Safety Policy

International Admissions Policy and Procedure

Marketing Policy and Procedure

Provider Default and Tuition Protection Policy and Procedure

Refund Policy and Procedure

Student Support Services

Policy and Procedure

FORMS

Application Form

Suspension Form

Credit Card Authorization Form

General Request Form

Withdrawal Form

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