Critical Incident & Reporting
Universal English recognizes that any critical incident that occurs is documented, reported and action taken as they have potential detrimental impact on the physical and psychological well-being of all staff, students, contractors, and visitors.
A critical incident is a traumatic event, or threat of such (within or outside Australia) which has the potential to harm life or well-being, and causes extreme stress, fear or injury to the person experiencing or witnessing the event.​
Critical incidents may include, but are not limited to:
Serious injury, illness, or death of a student or staff member
A missing student
Severe verbal or psychological aggression
Sexual harassment or bullying
Physical or sexual assault
Occupational/ Workplace health and safety risk
A student or staff member witnessing a serious accident or violent act
Natural disaster
Fire, bomb-threat, terrorist attack, explosion, gas or chemical hazard
Drug or alcohol abuse
In case you are involved in an incident or witness such an incident, you must immediately contact the Emergency Services on 000 to seek assistance.
​24-hour Emergency Contact Number for
​UE – 0411 746 555
For full details please refer to the Critical Incident Policy below:
Emergency Contact Numbers
Essential Support and Crisis Helplines
Universal English
First- Aid Service
First Aid Kit and trained staff are available at Level 1 ,Level 3 and Level 4​
Level 1 (Student Support Services)​
Level 3 (Computer Labs)​
Level 4 (Lecture Rooms)